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Bad Tipper Advisory!

Posted by gratrueities on April 3, 2010

Just last month a Winston-Salem, NC woman was banned from a restaurant for being a bad tipper. So…be forewarned! (You know who you are, if you are at risk.)

Here is the story: Monica Covington, a repeat customer at Kanpai Japanese Steak and Seafood House, was banished from the restaurant for refusing to agree to pay an 18% minimum gratuity.  This is where things get somewhat tricky, because apparently the stated restaurant policy is that 15% will be added for parties of six or more. Therefore, it seems clear that Monica’s previous visits had earned her the reputation of being a poor tipper. The restaurant took measures to address her pattern by tacking 18% onto her bill. She claims she paid the gratuity the first time without argument – even though she was with a party of only three. (Hmm…I wonder what these other people think – have seen no further mention of them). However, upon a return visit (she must have really liked this place), when informed up front that she would be required to pay an 18% gratuity, she struck back. Thus, came Monica’s petition citing discrimination and asking people to boycott the restaurant for unfair business practices. The restaurant next retaliated with a its own cry for support and continued attempts to tell their side of the story. As you might imagine, both parties have their advocates.

Further, there was no consensus on the recent OpenTable discussion regarding the incident. People remain very divided on the subject of patrons vs. servers – and, as we’ve said here before, the opinions are not split straight down the line between customer and server, as one might expect.

This case is also curious in that the customer (Monica) obviously wanted to return to the restaurant. She was not tipping poorly because she was dissatisfied, but because that is her “way” (hate to call her cheap, but it seems that it may be so). Why she wanted to return after being singled out for her tipping habits is somewhat of a mystery – clearly her love of teppanyaki won out over pride!

As of last report, the case seems to be heading toward the courts! So…something to think about – review your tipping habits at your favorite restaurants and make sure you are a welcome repeat customer. Or one day, you too could find yourself banished!

GraTRUEity #53 – “You keep me coming back for more.”  “P.S. And I hope you’ll allow me to continue!”

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