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Rude?

Posted by gratrueities on October 14, 2009

Yes or no – a little of both?

In her recent MSN Money article, The Rude New Tip Jar Economy, Liz Pulliam Weston explores the increasing pressure we feel to tip “more and in more situations than ever before.”

Many of us take pride in being generous tippers and take pleasure in rewarding people for a job well done.  Just as we like to be compensated for our own efforts.

That said, the economic realities of this past year have made most of us more cognizant of the value of our dollars – and possibly both more cautious or more generous, depending on the situation.  We want our tips to have meaning and value, not to merely compensate for deficient wages.

That brings us to the other reality:  most service providers depend on their tips to earn a living wage, leaving them at the mercy of the customer, not all of whom play by the rules of the tipping game.

Therein lies the dilemma. How do service providers earn their due without offending the customer by crossing the line? Tip jars, mandatory service charges, etc. all convey the expectation of a gratuity and, while they bring in money, they can also have a detrimental affect.

People still want to feel they have a choice  – they want their tips to be meaningful, not not judged as lacking and especially not take for granted.

Has the time come to revamp the system?

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