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Posts Tagged ‘concierge’

Taking Service to the Next Level

Posted by gratrueities on January 25, 2010

And then some! A recent Forbes.com article recounts the World’s Most Outrageous Guest Requests at luxury hotels around the globe. Apparently, as the article states, “no task for the concierge is impossible.”

However, these requests are so far beyond the ordinary, it boggles the mind.

One example from this story:  “Raphael Pallais, the concierge at the newly re-opened Plaza Hotel in New York City, went on a crazy quest for live tarantulas for a guest obsessed with bringing some home to roast–then eat.”  “The ever resourceful Pallais contacted The New York-based Explorers Club, known for hosting controversial “exotic” dinners.”  He elaborates, “One of the attributes of the concierge is that we must remain unflappable at all times,” says Pallais who, like most concierges interviewed for this story, belongs to Les Clefs d’Or, the prestigious international association of concierges. “To us, no request is deemed outrageous. We prefer the term ‘unique.'”

At least two things came to mind while reading these tales!

First, one can’t help but wonder what kinds of gratuity a concierge might receive for procuring 21 deer to be shipped home for birthday party (you guessed it, a 21st birthday!) or covering a sandy beach with carpet for a guest who desired a private film screening on the beach but did not care for sand? Pallais explains that in some cases he sees himself as a “dream weaver,” helping people fulfill fantasies they could not otherwise realize, while  some of the requests are simply “wealth whims.” We can only assume (and hope) that, in cases such as these, people are “sharing the wealth!

Secondly, these stories certainly put asking for a substitution in a meal or a water refill into perspective!

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Posted in concierge, Etiquette, Pop Culture, Service, Tipping, Travel | Tagged: , , , , , | Leave a Comment »

Time to Give Thanks

Posted by gratrueities on November 9, 2009

The holidays are just around the corner and it will soon be time to give thanks to those who have provided us with year-round services. These thanks are traditionally given in the form of a monetary tip or a gift.

In challenging economic times, it’s still important to remember that holiday tipping is about showing appreciation. From the dog walker to the hair dresser, the concierge to the post person, the list of those to thank can get rather long. True, for someone living in New York City the list will most likely be longer than that of someone who lives in, let’s say, Lost Springs, Wyoming.  However, it’s important for us all to plan ahead and even use some creativity to help fulfill our lists without breaking the bank!

To help you remember who to put on your list and determine how to show your appreciation, check out the Holiday Tipping page in Tipipedia!

Posted in Economy, Etiquette, Tipping | Tagged: , , , , , | Leave a Comment »