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Posts Tagged ‘Oprah’

“The Waiter” on Oprah

Posted by gratrueities on October 24, 2008

 

 

This post is at least a week overdue but I did not want to entirely skip commenting on this topic. I made a point to watch Steve Dublanica – aka “The Waiter” – in his October 15th appearance on the Oprah show. I have been a long time, if somewhat sporadic, reader of his blog Waiter Rant and recently purchased the book by the same title. If you haven’t had a chance to read either, I recommend you do so. Both offer an entertaining look at the role of the food service provider from the waiter’s perspective. Anyone who dines out can imagine the content of some of these stories…very funny, if somewhat one-sided, IMHO!

Back to Oprah…the show was really focused on general rudeness in society, with how diners treat waiters being one of the examples along with stories from a TSA agent, a store clerk and people talking about their pet peeves regarding public behavior from, cell phone use to stealing parking places. If you are interested, you may want to take the Rudeness Test.

This show was the perfect forum for Mr. Dublanica to share his thoughts on inconsiderate, demanding diners, poor tipping etiquette and the frightening ways in which a waiter might retaliate. It was fun to see him in the flesh, so to speak, as I had no idea what he looked like. (I have to say he was not exactly as I had pictured him, but I really had no basis for the image I had conjured up – other than his writing. I suppose I thought he was somewhat younger and a bit edgier in appearance. I didn’t then know that he is 40ish and a one time divinity student.) He was also more serious on the show than I expected, given his irreverent style of writing. Still, I enjoyed the show and it gave me more food for thought regarding GraTRUEities!  

What really struck me about the show was that it was very one-sided. (Some viewers apparently agree, if you want to check out the message board comments about the show.) This is to be expected of Waiter Rant as it is intended to express a singular point of view, but not of Oprah (I don’t think)!

Nothing was presented from the customer perspective. Has no one encountered a waiter with a negligent or negative attitude, a hostile TSA agent, a surly clerk? Is is not possible that rudeness is initiated from someone other than the customer?? 

Perhaps I’m naive but I can’t imagine many people being rude to service providers just for the fun of it or because they enjoy being bullies! I do concede that some people are uninformed or have unrealistic expectations, which they may convey inappropriately – but I also think often (most) times people REACT to the treatment they receive (or perceive)…or possibly don’t react but silently vow to never return to an establishment. Or, in the case of food service, maybe they just leave a bad tip!

Posted in GraTRUEities In Use, Tipping, Wait Staff | Tagged: , , , | 1 Comment »